Napoleon Reviews
(Rated by 2 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Price & Quality4.0
- Return Policy4.0
- Shipping & Delivery4.0
Recent Customer Reviews (2)
Jasmine Nixon
View replies
Brandon Bongers
View replies
Payment Methods
Accepted Payment Options:
Prices for items on Napoleon.com-en-us vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Napoleon credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Napoleon Pros & Cons
Pros
1
High-Quality Construction: Built with premium stainless steel, ensuring durability and longevity.
2
Infrared SIZZLE ZONE Burner: Provides intense heat for perfect searing.
3
Versatile Cooking Options: Available in gas, charcoal, and wood pellet models to suit different grilling preferences.
4
Innovative Design: Features like WAVE™ Cooking Grids for even heat distribution and NIGHT LIGHT™ Control Knobs for visibility in low light.
5
Additional Accessories: Includes side burners, rotisserie kits, and warming racks for enhanced cooking flexibility.
6
Easy Maintenance: Designed for straightforward cleaning and upkeep.
7
Aesthetic Appeal: Sleek and modern designs that complement outdoor spaces.
8
Consistent Performance: Reliable temperature control and even heat distribution for perfect grilling results.
9
Safety Features: Equipped with safety features like SafetyGlow on control knobs.
10
Customer Support: Strong customer service and support for troubleshooting and maintenance.
CONS
1
Assembly Challenges: Some users report difficulty in assembling the grill, with unclear instructions and a need for specialized tools.
2
Missing Parts: Some models may come with missing parts, such as the slide-out propane tank drawer.
3
Uneven Cooking Temperatures: Some users have experienced slightly uneven cooking temperatures, particularly on the infrared side burner.
4
Customer Service Issues: Some customers have reported poor customer service experiences, including delays in receiving conversion kits and dismissive responses to feedback.
5
Quality Concerns: Some employees have raised concerns about the quality of the products and the company's management practices.
Napoleon Features and Benefits
Features
30-day return policy
Items purchased on Napoleon.com or through Napoleon Customer Experience that are unused and in their original packaging may be returned within 30 days of purchase. This applies unless there are exceptions noted in their Return Policy.
premium steel
boasts excellent corrosion resistance and construction
industry-leading infrared technology
discover the secret to perfectly seared steaks and delectably smoked dishes
High-Quality Construction
Built with premium stainless steel, ensuring durability and longevity.
Infrared SIZZLE ZONE Burner
Provides intense heat for perfect searing.
Versatile Cooking Options
Available in gas, charcoal, and wood pellet models to suit different grilling preferences.
Innovative Design
Features like WAVE™ Cooking Grids for even heat distribution and NIGHT LIGHT™ Control Knobs for visibility in low light.
Additional Accessories
Includes side burners, rotisserie kits, and warming racks for enhanced cooking flexibility.
Easy Maintenance
Designed for straightforward cleaning and upkeep.
Aesthetic Appeal
Sleek and modern designs that complement outdoor spaces.
Consistent Performance
Reliable temperature control and even heat distribution for perfect grilling results.
Safety Features
Equipped with safety features like SafetyGlow on control knobs.
Customer Support
Strong customer service and support for troubleshooting and maintenance.
Superior Realism
The most realistic electric fireplace featuring robust three-dimensional flames to give you depth and glow in conjunction with the realistic premium Split Oak Logs.
Step into the Future
The patent-pending triple layer flame projection technology where the flame layers grow from front to back and side to middle just like a real fire.
Frame Now, Choose Fuel Later
The deep firebox effortlessly slides into the framing of our premium gas Elevation X and Elevation traditional fireplaces so builders can frame now and offer consumers the choice of fuel later.
Easy Connectivity
Connectivity with voice control (Google, Alexa) and the WiFi enabled Napoleon Home app.
Control at Your Fingertips
Control at your fingertips with the included premium remote plus, Napoleon Home mobile app or optional wall mount control.
Eco & Boost Mode
ECO mode: runs at half heat – consuming less energy. BOOST mode: heater at max heat with increased blower speed.
Set the Mood
Orange and yellow flame colors with 5 speeds and brightness levels. 13 top light color options.
7.5 mm thick stainless steel cooking grids
Virtually maintenance free and the unique wave shape provides even heating, prevents food from falling through, and produces exceptional sear marks.
Large side shelves
Provide prep and staging space.
Ignite the Prestige Gas Barbecue Grill instantly
With the battery free ignition. This failsafe ignition system lights burners immediately with a jet of flame.
Use the sear station as a gas side burner
As well for sauces, side dishes, and frying.
This grill’s storage cabinet
Is spacious for all of your favorite BBQ accessories. Interior lights ensure you can find everything easily, while soft close doors prevent slamming and wear and tear on the cabinet doors.
Dual level, stainless steel sear plates
Catch and vaporize any food drippings, protecting the stainless steel tube burners from damage and keeps your barbecue cleaner.
The backlit control knobs
Are illuminated with blue LED lights, that change to red when gas is on making it easier and safer to grill after dark.